FAQs

Questions?

Person getting DEXA scan at Kalos
What happens during a Premium DEXA Scan?

You arrive, change if needed, and lie on the DEXA scanner for about 6 minutes. Then your Kalos analyst sits with you for 20 minutes, walking through your full body composition report: body fat, muscle mass by region, visceral fat, bone density, ALMI percentile, and asymmetries. You leave with a clear understanding of where you stand and what to prioritize.

What can a Kalos analyst tell me that AI can't?

Our guarantee: if you complete a premium scan and don't walk away having learned something AI couldn't have told you, we'll refund your scan. Our analysts combine your DEXA data with your training history, goals, injury background, and lifestyle to give you advice that no algorithm can replicate.

How often should I get a DEXA scan?

For most people, every 4 to 8 weeks is the sweet spot to track meaningful change.

Can I use HSA or FSA to pay?

Yes — all Kalos services are HSA/FSA eligible.

Most members pay directly at checkout with their HSA/FSA card. If your card is declined, pay with any card and request an itemized receipt from us to submit for reimbursement. If your provider needs more, a Letter of Medical Necessity from your doctor or through TrueMed will do the trick.

Where are your locations?

We have three locations across the Bay Area: San Francisco, Palo Alto, and San Jose (Pruneyard). All locations offer the same scan experience with the same analyst-led consultation.

What should I wear?

Wear comfortable athletic clothing without metal (zippers, underwire, belt buckles). Leggings and a t-shirt work great. We have a changing area if needed.

Is there an age requirement to get scanned?

Kalos is open to adults 18 and older. Unfortunately we're unable to scan anyone under the age of 18.

What if I want to bring my partner?

The Premium Duo scan is built for couples. You both come at the same time and you’ll each get a full DEXA scan plus a 20-minute interpretation session. It's $69 per person instead of $74, so you save a few dollars and get the same expert guidance.

What does Kalos offer?

Kalos provides comprehensive body composition analysis and metabolic testing. We measure what matters—your muscle, fat, and bone density—using DEXA scans to give you the real picture of your health.

How do I book a scan?

Visit our locations page to find the Kalos location nearest you. Select your preferred time and complete the booking through our online system. It takes minutes, and you'll receive a confirmation with all the details you need.

Do I have to sign up for coaching?

No. Many people come in for a single scan and that's it. If you want to explore coaching after seeing your results, we're happy to explore your options in store.

Need more help?

Reach out and we'll get back to you quickly.